Privacy Policy

1. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our website or mobile app
• Place an order for delivery or pickup
• Sign up for our loyalty program
• Subscribe to our newsletter
• Participate in promotions, contests, or surveys
• Contact our customer service team

The personal information we may collect includes:

• Name, email address, phone number, and delivery address
• Payment information (credit card numbers, billing address)
• Order history and preferences
• Feedback and survey responses
• Employment information if you apply for a job with us

Automatically Collected Information

When you visit our website or use our mobile app, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on those pages
• Referring website or application
• Location information (if you've granted permission)

Information from Third Parties

We may receive information about you from third parties such as:

• Social media platforms if you interact with our social media accounts or use social login features
• Payment processors who facilitate your transactions with us
• Delivery partners who fulfill your orders
• Marketing partners who help us reach potential customers

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide our services: Process and fulfill your orders, manage your account, and provide customer support
• Improve our offerings: Develop new products, services, and features based on user behavior and feedback
• Personalize your experience: Tailor content, recommendations, and offers based on your preferences and order history
• Process payments: Bill you for products and services and verify your payment information
• Communicate with you: Send order confirmations, updates, security alerts, and support messages
• Marketing: Send promotional emails, special offers, and information about new products (you can opt-out at any time)
• Analytics: Understand how users interact with our website and app to improve functionality and user experience
• Security: Detect, prevent, and address technical issues, fraud, or illegal activities
• Legal compliance: Comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We may share your information with third parties in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as:

• Payment processors
• Delivery partners
• Cloud hosting providers
• Customer service providers
• Marketing and analytics companies

Business Transfers

If Pizza Depot is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

With Your Consent

We may share your information with third parties when we have your consent to do so.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Update

You can access and update your personal information through your account settings or by contacting our customer service team.

Data Deletion

You may request deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal, security, or business purposes.

Marketing Communications

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in the emails or by contacting us directly. Note that you will continue to receive transaction-related emails regarding your orders or account.

Cookies and Tracking Technologies

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. See our Cookie Policy section below for more information.

Location Information

You can prevent us from collecting location information by denying permission in your device settings, but this may limit certain features such as store location and delivery services.

5. Cookie Policy

What Are Cookies

Cookies are small data files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., session cookies for login, shopping cart)
• Functional Cookies: Allow us to remember your preferences and provide enhanced features
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
• Targeting/Advertising Cookies: Record your visits to our website, the pages you visited, and the links you followed to deliver more relevant ads

Managing Cookies

You can control and manage cookies in various ways. You can:

• Use our cookie consent tool when you first visit our website
• Configure your browser settings to accept or reject all cookies or notify you when a cookie is set
• Use private browsing mode to delete cookies automatically after your session

Please note that disabling certain cookies may impact the functionality and features of our website.

Third-Party Cookies

We also use cookies from third parties for analytics and advertising purposes. These third parties may include:

• Google Analytics
• Facebook Pixel
• Payment processors
• Marketing and advertising partners

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We take the following measures to protect your data:

• Use of SSL/TLS encryption for data transmission
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Industry-standard security practices for payment processing
• Employee training on data protection and privacy

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to retain data for certain periods
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

8. Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly take steps to delete that information. If you believe we might have any information from or about a child under 13, please contact us using the information provided below.

9. International Data Transfers

We operate primarily in Canada but may transfer, store, and process your information in countries other than your own. If you are located in the European Economic Area (EEA) or other regions with laws governing data collection and use that may differ from Canadian law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

By providing your personal information to us, you consent to the transfer of your personal information to Canada and the use and disclosure of your personal information as described in this Privacy Policy.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiries and requests within a reasonable timeframe.